Orders
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Our website is https://www.fanatikbike.com and you may place an order 24 hours/day 7 days/week. You may navigate to any product, select any options if options are available, then click the 'Add To Cart' button. If you are finished shopping, proceed to the shopping cart, review all products in you...
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There are two options for tracking your order. Open the shipping confirmation email and click the 'Track Package' button. You may check the status of your order any time by logging into your account on our website. You should then see your order history page where you can click any order number ...
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Act quick! We pack and ship most orders the same day, so please contact us quickly if you need to cancel an order. Call us at 844-326-2845. Custom bike and wheel orders will incur a 5% processing fee upon cancellation due to card service fees and the time it takes to process those types of order...
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Can I pick up my order at your store?
Yes, you may pick up an order in store! All you have to do is get all the items you need in your shopping cart, proceed to our Secure Checkout and select Pickup In Store. This will automatically set your pickup location to Fanatik's storefront in Bellingham, WA. -
Can I split payment between multiple credit or debit cards?
Yes, we can accommodate this for you. Please reach out to our customer service team and they will coordinate the order and payments. For certain orders, you can choose "Custom Payment Method" at the payment section of checkout, and finish placing your order. We will then contact you to obtain you... -
Depending on your specific location within the state we're shipping to, sales tax will be added to your order. To view current tax rates, please add desired product(s) to cart, and proceed to checkout. Taxes will be calculated after your billing/shipping address has been entered. The following s...
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Do we install aftermarket upgrades?
Fanatik has the knowledge and experience necessary to install various aftermarket upgrades to your bike. Please note the following conditions: Sales where the product has been modified from stock are final. This includes but is not limited to the addition of decals or protective adhesives, after... -
Affirm We offer financing on any purchase through Affirm from 10% APR. Simply select "Pay with Affirm" at checkout to start the qualification process. Please note, If you finance your purchase with Affirm, due to extended delivery times, your loan payment(s) may be due before you receive your pur...
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How do backorders and preorders work?
Backorders: Any item that is available, but not currently in stock on our website will display as “Backorder”. If an ETA on the product is not listed on the product page, feel free to contact us for more information. Fanatik does not store credit card information, so your credit card, debit card,... -
How do I update my Shop Pay details?
To change your phone number, add addresses, or view orders, you need to log in to Shop through a web browser. Enter your email and then click Continue. In the Confirm it's you section, complete one of the following options: Enter the six-digit verification code sent to your phone number. C... -
There are items in my cart that I cannot remove. What do I do?
This is a rare situation, but it does happen. If you have items in your cart that cannot be deleted, you will have to clear your entire cart and start over. This can easily be done by clicking the following link: https://www.fanatikbike.com/cart/clear . We apologize for any inconvenience this has... -
The website is not accepting my card and is declining the order. What's wrong?
We have several credit card scanning filters in place for security reasons. If your order is declined, there could be a couple of reasons: Your billing address is not up-to-date, and/or does not exactly match what you have specified in your order. Some credit and debit card providers have daily ... -
What is our current timeline for bike and wheel builds?
We do our best to get bike and wheel builds out as quickly as possible. You may add a custom bike build, custom wheel build, or factory complete bike to your cart at any time and our current turnaround time will be displayed. If you have any questions, please give us a call at 844-326-2845 or sen... -
What methods of payment do we accept?
We accept several methods of payment including Visa, Mastercard, AMEX, Paypal, Affirm financing and wire transfer. Please contact us for wire transfer details. -
When will my credit card be charged?
Your credit card, debit card, and/or PayPal account will be authorized and charged for the total amount of purchase at the time of your order. Custom Builds: There are many moving parts behind the scenes when it comes to processing custom builds. In order for us to allocate products to your cust...