Nothing is more exciting than receiving a brand new bike, but sometimes the size isn't quite right.
To help ensure you end up with the right bike, complete bikes and frames may be returned within 45 days of purchase if they meet the following requirements:
- The bike or frame must be in new, unmodified condition.
- Bikes may only be ridden for a brief parking lot or driveway test ride.
- Bikes that have been ridden on trails or roads are not eligible for return.
- Frames must not have any parts installed, including bottom brackets, headsets, or other components.
- All original packaging, accessories, and documentation must be included.
Complete bike and frame returns are issued as a Fanatik e-gift card (store credit) only and cannot be refunded to the original payment method. A 10% restocking fee will apply, and customers are responsible for return shipping costs.
Complete bike and frame returns cannot be submitted through our online return portal. To begin a return, please contact Fanatik Customer Service.
If you have sizing questions before ordering, our team is always happy to help.
Jun 6, 2026