Returns & Warranties
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We want you to be happy with your purchase. If something isn't quite right, most new and unused products may be returned within 45 days of purchase for a refund. To qualify for a return, items must: Be in new, unused condition Include all original packaging, manuals, and accessories Be submitte...
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What should I do if my item was damaged during shipping?
We take great care in packaging every order, but shipping damage can occasionally occur. If your item arrives damaged, please contact Fanatik Customer Service as soon as possible. To help us resolve the issue quickly, please keep all original packaging and take photos of: The damaged product The... -
If the return is due to a damaged, defective, or incorrect item, Fanatik will cover the return shipping cost. For most other returns, return shipping costs will be deducted from your refund. Customers who choose a Fanatik e-gift card (store credit) instead of a refund to their original payment ...
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What if my complete bike is the wrong size?
Nothing is more exciting than receiving a brand new bike, but sometimes the size isn't quite right. To help ensure you end up with the right bike, complete bikes and frames may be returned within 45 days of purchase if they meet the following requirements: The bike or frame must be in new, unmod... -
The Fanatik team is here to help! If you have trouble with a product purchased through Fanatik, please don't hesitate to bring it to our attention. Customers local to Bellingham, WA are encouraged to visit the shop and discuss the problem with our team. We will evaluate the issue and determine ...
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Do you need Custom Wheel warranty support?
As your trusted source for all things mountain bike, we guarantee top quality in every product. All our wheelsets are hand-built by our expert team, ensuring optimal performance and durability. Your custom mountain bike wheels will not only boost your ride but also withstand the toughest terrains...