Support Center

• How do I place an order?
• How do I track my order?
• How do I cancel an order?
• Can I pick up my order at your store?
• Can I split payment between multiple credit or debit cards?
• Do I need to pay sales tax?
• Do we install aftermarket upgrades?

See all articles in Orders →

• How do I return a product?
• What should I do if my item was damaged during shipping?
• Who pays return shipping?
• What if my complete bike is the wrong size?
• Do you need warranty support?

• Is it safe to order online from Fanatik?
• What info do we collect from you?
• How do I update my email address?

• Shipping Method Explanation
• Can I change my shipping address after my order has been placed?
• Can I change my shipping address after my order has been shipped?
• Can I hold shipment on an order?
• Do I need to pay import duties/taxes for my order?
• Do I need to sign for my package?
• Do we ship orders outside the United States?

See all articles in Shipping →

• Do we price match other websites?
• Do we offer price protection?
• What if I find a price that doesn't seem right?
• What if I find inaccurate product information on your website?

• What is our rewards program?
• How do I participate in the rewards program?
• How do I earn points and what are the tiers?
• When do I receive my reward points? What happens on returns?
• When will my new tier rewards be available?
• How do I redeem my reward points?
• What if I am not signed in when I make a purchase? Other Questions?